The player from Germany cannot log in to his account probably due to incorrect data. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Swift Casino - Player cannot log in to his account.
Amount: €1,000
Swift Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Swift Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I created an account at Swift Casino at around 2:30 am on Saturday.
I deposited 50 euros and got a bonus. As luck would have it, I came to almost 2000 euros and still had to implement the bonus. After implementing I stood at 1000 euros that I wanted to pay out. I have logged out to log in via my smartphone so that I can upload my documents for verification. I wanted to log in but I got the message Registration data is invalid.
I've tried several times to log in with different passwords, but nothing worked. When I clicked on the forgot password link, only a white page appears with nothing. I wrote to the support and passed on my data but the email came twice that I should send you an email from the email address that is registered with Swift Casino. I am now desperate because my money that I have won is almost lost, the support does not want to help me and technically the site does not work well. I am somehow asking you to make Swift Casino aware that this needs to be taken care of. It can't be that I can no longer log into my account and my money has now gone ...
Automatic translation:
Public
Public
4 years ago
Dear Mert,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the screenshots you attached to this complaint the casino indicated that the email address might not match with the email address you used to create the account. Could this be the case? Could you please confirm you aren’t able to access your account with both, smartphone and computer?
Is there any other communication between you and the casino, that you could forward me? My email address is kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Public
Public
4 years ago
Thank you very much for your email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
4 years ago
Hi Mert,
I looked at your case and understand your situation. I will contact the casino and see what can be done.
Public
Public
4 years ago
We would like to ask the Swift Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
4 years ago
Hi Mert, what login and email did you use for the casino account? Don't worry, the post won't be public.
Public
Public
4 years ago
Hi Mert,
I got a reply from the casino by Skype. Unfortunately, they were not able to look into the matter because is no account registered with the email address you filled in the form. Since you haven't provided the email address you used, I will have to reject your complaint.
Best regards,
Peter
