Sunrise Slots Casino - The player's withdrawal is delayed.

i have 3 payouts and the one for $800 was approved but nothing since November 17th. Can you help with any of these payouts?

Hello debib34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello December 17 2022 I last spoke with sunrise slots and Allison told me due to the volume of withdrawals we are receiving the approvals are taking longer to be sent to our processor. This was sent November 21 2022 : Hello Debra,

Hope you are well, we received the Bitcoin address you upload in our system (1EyZbq2mMwehJH3tq6pZGex22kCUBJY8Yr) and it has been updated in your account. Once we get any news on the payment you will be notified via email.

Nathan G***** Finance team

I have accumulated the payout with real money but the first one for $1500 they took out the bonus part and left me with the $800 I was first supposed to get and then additional $300 with real money (no bonus) I am waiting for about $1100

thank you Debra

Any response from the sunrise slots casino?

Hello debib34 and thank you for the information provided so far. I will be forwarding your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hi debib34,

I've just reviewed your case and fully understand your concerns about the delayed withdrawal. I'll try my best to help you by contacting the casino.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Can you please provide us with more information regarding the case?

I'll set the timer for 7 days and hope to hear from you very soon.

Best regards,

Natalia

Greetings all,

Just confirming that two payments went out for a total of $1130 on January 4th via Bitcoin. We should be clear here and paid in full.

Best wishes,

Nick and Sunrise Slots

Thank you !!!!!

Hi Nick and Sunrise Slots, thanks a lot for the reply.

Dear debib34, I hope that your funds are already on the way to you and that your issue will be resolved very soon. Please let us know when the money will be credited to your account. I'll set the timer for you for 7 days and am looking forward to hearing some good news from you.

Best regards,

Natalia

It has thank u !!!

Dear debib34,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia