Sunrise Slots Casino - Player struggles with identity verification for withdrawal.

Every time I go to verify my identity even though it's a clear picture they keep telling me that it's rejected now I deposited $100 in there and I want $1,000 I would like to cash out my money

Dear mylenea1227,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The front and back of my California state 🆔 . Do u want me to send u the document I uploaded about 4 hours ago everyday for the past 5 days

Can I upload a picture of me holding my social security card with today's date cause I only have a picture of my ID until I can make it to the DMV on Monday

Thank you very much for your reply, mylenea1227. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear mylenea1227,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.