Sunrise Slots Casino - Player struggles to collect winnings due to bank issue.

The casino told me I have to open an account at a bank that's supported by their bank. I went to Bank of America and they told me that was a red flag. That they can do a wire transfer to any bank. Not just a specific one. The branch manager also told me that sunrise slots would have put fraudulent funds in the newly opened account that I would have eventually had to pay back which would have caused me to never get a bank account again. It's been one loop hole after another when trying to collect my winnings. I contacted the casino to tell the casino what the bank manager said and Hannah McCalister said I should have never told the bank that I won money from a casino. Why the hell not if they weren't fraudulent. I lost out on 2300.00 and I'm pissed

Hello amandadipman19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Do you still have any pending withdrawal or remaining balance on your casino account? Didn't the casino offer any other way to withdraw your winnings? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear amandadipman19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.