The player from Germany successfully turned a $40 deposit into approximately $85,000, but faces ongoing issues with verification and payout requests for $2,500 each, submitted on August 13, 2024. Despite assurances of a 10-15 day approval period, the player has not seen any funds or meaningful updates regarding the withdrawal since then.
Sunrise Slots Casino - Player's withdrawal is delayed and account verification is problematic.
Amount: $50,000
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 33m 12s
Case summary
8 hours ago
Public
Public
yesterday
Translation
Initially, I had a good feeling about the inclave casinos. Support inquiries were always answered quickly and competently, and unlike many other "tested" services, in a friendly and customer-oriented manner.
Suddenly, I found myself in a position to test this thoroughly. With my deposit of 40 Euros plus spins and balance as a bonus, I managed to turn it into approximately 17,000 USD, which I intended to withdraw.
Unfortunately, that was when the battle for verification and the endless wait for the payout began, with numerous demands, some of which I didn't understand properly at first, as I later discovered. I filled out seven applications which I submitted. These were rejected after about six days. Out of frustration, knowing that a payout was unlikely to happen, I played down my balance until I once again received free spins with a 100 USD stake, which brought my balance up to around 85,000 USD.
My joy was subdued due to the previously mentioned payout refusal. After several weeks, I managed to figure out the missing piece for the verification and soon after, I was able to submit the payout requests.
The first two 2,500 USD withdrawal requests were made on August 13, 2024. I was informed that it would take 10-15 days for approval and another 7-10 days for the funds to appear in the account, depending on the country and provider.
Today is September 18, 2024, and aside from being told that the time may be extended due to the recipient bank in certain countries, nothing has happened.
I live in Germany. An international transfer takes a maximum of 5 business days, so I now have to assume that any further inquiries will only lead to the same runaround.
It's very disappointing to see how cunning companies falsify a service that, in truth, probably doesn't even exist.
Beware!
Automatic translation:
Public
Public
yesterday
Dear H3ckm3k,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm the disputed amount is 50000€ instead of the 85000€ recorded on the screenshot?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
