The player from Wyoming requested a withdrawal two months ago and had been waiting since March 13. The casino claimed the withdrawal was in transit, but it had been nearly a month with no resolution. The player confirmed previous successful withdrawals, completed KYC verification, and had no active bonuses. After submitting the complaint, the player received the pending withdrawal. The complaint was marked as resolved.
Sunrise Slots Casino - Player’s withdrawal has been delayed.
Amount: $400
Sunrise Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Sunrise Slots Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I've been waiting for my withdrawal since March 13. This casino is terrible with the run-around. My withdrawal is supposedly in transit, and has been for probably a month.
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5 months ago
Dear aprilahoran,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Hi! Thank you for the response. I have made successful withdrawals before. They took a while but I did get them.
Yes I have been verified.
No active bonuses.
thanks!
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5 months ago
Of course, after I submitted this complaint, they sent my money. Thank you for your help.
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5 months ago
Dear aprilahoran,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
