Sunrise Slots Casino - Player’s withdrawal has been delayed.

Sunrise slots casino Withdrawal request was approved on March 12 and I have yet to receive it. Matter was "escalated " 3 times supposedly. I originally requested the Withdrawal in February 27. Wa repeatedly told to wait 2-3 days check back.

Dear dwojcik1019, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have received Withdrawals before.

I am verified with KYC

I did use a bonus code and met all requirements before requesting withdrawal

Thanks for your help!

Thank you very much, dwojcik1019, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello dwojcik1019,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your withdrawals, please let me know.

I would like to invite Sunrise Slots Casino’s representatives to join this discussion in order to resolve this issue.

Dear Sunrise Slots Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Greetings all,

I reviewed the situation and payment went out via Bitcoin on the 3rd of April and is confirmed delivered in Blockchain Explorer, the previous withdrawals were made via Coindraw which is almost entirely automated and much faster than standard Bitcoin which is a manual process and can take significantly longer. I would highly recommend using Coindraw any time is available, it's just much faster. Please confirm receipt of payment dwojcik1019.

Best wishes,

Nick and Sunrise

Dear Sunrise Slots Casino,

Thank you very much for providing information and for your cooperation.

Dear dwojcik1019,

Could you please confirm that your withdrawal has been successfully completed?

Best Regards,

Jakub

Dear dwojcik1019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear everyone,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Jakub