Sunrise Slots Casino - Player’s withdrawal has been delayed.

I was supposed to be paid at least by 1 September, and they’ve been avoiding phone calls, emails and chats

Dear noworriestoddlers,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

no, it is my second withdrawal. The first withdrawal went pretty good I mean I still didn’t like the fact that it took more than a week or something like that but far from 20 days . I inserted my last conversation yesterday.. i usually play with their bonuses but as soon as I withdraw of course they take their bonus portion out and then I’m left with my goal which is 2500 because that’s their max. Before I gamble at an online casino I make sure that I submit all my paperwork for withdraw or I’m not playing there because the purpose of gambling is withdrawing so if I can’t withdraw, I’m not gonna play so that has been taken care of my verifications. Thank you so much for your positivity. I hear a lot of bad things about this sunrise Slot casino ….. living with your not having a license and all these other complaints , so this encourages me but 20 days is ridiculous to be waiting for your money man I just cannot handle so I won’t be playing there anymore after this payment.

Still not paid

I literally hate them …..who treats customers like this …I just don’t know I’m just like in in awe of how much they don’t give a F…..

we don’t know what’s going on with your payment we don’t have any updates …..what is up with these excuses? I just don’t understand how these stalling tactics actually work ?

THEY P A I D ME TODAY

W O W I will never gamble there again. This payment system they randomly have is ridiculous. Sometimes you get paid early. Sometimes you get paid late late

"I find it hard to believe the difficulties they put you through. It's as if they are scammers and won't pay you. When I searched online, I came across claims that they don't have a license and there are issues with paperwork and documents. However, I made sure everything was done correctly, and I don't gamble on sites where I can't withdraw funds. I ensure my approval before I start.

But when I finally attempt to make a withdrawal, I discover that it's not instant, which is the first disappointment. They then mention an approval process that takes up to 10 days, even though I thought I was already approved. I'm left wondering about the need for this approval process. And to add to the frustration, they inform me that it will take another 10 days to send the Bitcoin to me. This is outrageous and has made me extremely angry. Because I receive bitcoin all over the world and it takes like 15 minutes most tops one of the casinos I’ve joined which was super slots I won. I don’t know $2000 and I cashed out 1500. I got it in three hours I didn’t even send in my ID.

I took the time to let those approval 10 days pass, and then dealt with that second sending the bitcoin 10 day process, which is insulting to my bitcoin intelligence I mean, there may be processes online that I don’t know about as far as online gambling, but I experience the best payoff and the worst pay off and I don’t know what I’m missing. Truly about the whole process …….. and truly this might seem crazy but I truly didn’t care until it was a problem then all of a sudden I was researching them and I found all this crazy comments. Oh my God because every site I joined wasn’t SCAMMY I was sprinting through online like I was very confident in the online laws that I knew nothing about but I thought it must be something because nobody has scammed me yet ….So at any rate, I will never gamble there again because they have no consistency and I don’t wanna get caught up in a system that is so random you might get paid you may not that’s how I feel about the site. I hate them. Hahaha 🤣 I really do but I’m happy they paid me. I’m not going to try it again.

A short note about super slots. They also had an approval process, but it was like I don’t know way shorter like I said, they paid me in three hours, and I just signed up to there casino the hours earlier, didn’t even send in my ID and I was paid within three hours, so the approval process is a thing and sending the bitcoin is the next step all within three hours… so I have experienced the best payout casino, and the worst payout casino…hey baby I had to count my blessings because in actuality, the worst withdrawal would be not getting paid at all and I don’t want to experience that so I will be researching more and making sure I get payoff/ withdrawal timing that will make me happy waiting a week or two for my money does not make me happy…..

OK so in the end I requested funds August 5, 2023 Saturday and they finally paid me September 8 Friday way too long for me my first withdrawal they pay me within 14 dayd

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, noworriestoddlers, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru