The player from the United States had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The Complaints Team attempted to gather more information about his account status, such as KYC verification and previous withdrawal history. They also extended the response period for the player. However, the player did not provide the requested information. Due to the lack of response, we were unable to investigate further and had to reject the complaint.
Sunrise Slots Casino - Player’s winnings haven’t been received yet.
Amount: $400
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Dear jcp1972tni,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear jcp1972tni,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
I'm sorry to hear that. Could you please tell me if you've made any successful withdrawals before? Have you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
