Sunrise Slots Casino - Player’s struggling to complete account verification.

I sent my documents to account verification two times, but cannot be delivered. I wrote to the help line. I got that answer:

Hi Mark G***,

Thanks so much for reaching out! This auto-reply is just to let you know we received your email and will get back to you with an agent response as soon as possible.

You case number is 151339684 for future reference.

If you have any additional information that you think will help us to assist you, please feel free to reply to this email.

We look forward to chatting soon!

Cheers,

No Answer since...

Help me please!

Dear djgasparik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify which email addresses you have tried to contact? Where did you send your documents?

For how long have you been trying to get in touch with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear djgasparik,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.