Sunrise Slots Casino - Player’s payout confiscated with account closure.

I wrote a long description earlier but your system just started me over. So I'm not going to to say all that again. Bottom line, they owe me $800 and they blocked my account so they wouldn't have to pay out. This is a legally illegal scam!!! And it's allowed. Love it! All the info they got for " verification" will now be in the black market.

Dear Mia969,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sunrise Slots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I tried to contact them , they have blocked me. I logged in under a new account and this is the chat and the rep's name.

Dear Mia969,

You will still need to describe the situation in details as for now we have no idea what has happen.

I would also like to point out that creating multiple accounts or use a 3rd party account as against the casino terms and you should never do it even just to contact the casino as now they may block every single account connected to you or your friend.

Dear Mia969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.