The player from Germany was excluded from receiving bonuses. We rejected the complaint because we cannot penalize the casino for something like this.
Sunrise Slots Casino - Player's not able to activate any bonuses.
Amount: €200
Sunrise Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Sunrise Slots Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello ,
after i received the winning from sunrise slots casino i was penalized by no more bonuses , my cash back and comp points are not activated . all i get is that the management decided it that way . why does a casino do this ?
I wrote there again today asking for an answer.
Automatic translation:
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1 year ago
Dear Karin66,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.
I apologize, but we cannot penalize the casino for excluding you from receiving bonuses
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Hello ,
thank you very much for your effort.
Automatic translation:
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1 year ago
Thank you for your reply, Karin66. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
