Sunrise Slots Casino - Player’s Bitcoin withdrawal has been postponed .

So had a good time but would never pay on time my vip guy was awesome so on a Wednesday I requested if I could get a Bitcoin payment on Friday 2500 and was told sure later on in the afternoon so Friday comes along I’m told no they won’t pay u

you have to wait so got pissed said shit my acct down and ask the question will this delay my withdrawal and no shit was told yes it could who runs a casino and doesn’t pay winnings so

im asking for anyone to help in this matter I get 7-10 days but if u don’t have the money why run a casino ? Not 1 week ago saying how good they were crazy

Dear thegallagher79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes my payment is still pending when I was told that I was gonna be paid out on Friday and then came back and said they’re not gonna pay it out on Friday it’s gonna be normal time frames my issue and still is my issue I don’t care if they have a timeframe but if you tell somebody you’re gonna pay him and that is gonna be there mid afternoon on Friday that’s poor business and it makes it look like they don’t have the money

I fully understand your frustration, thegallagher79. However, I will set the timer for additional 12 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi thegallagher79,

• Could you please specify how many days ago was your withdrawal requested?
• How many pending withdrawals do you have at the moment?
• Was your account successfully verified already?

Thank you.

I had 31 withdrawals for 2500 also 63k in my acct

I was told they could process the payment and one every 21 days . That’s just dumb .

now my vip rep decided to stop talking to me as well so when he finally got with me I was pissed . He stated that he would give me a 1000 dollar credit for another site .

the crazy thing is I won in casinos in the US like a few hundred thousand dollars the lucky thing is that I spend 500 dollars and took them for 120k but couldn’t pay me . 7 th was the 1st on 13 th 17 withdraw dates . They paid me 7500 I won over 200k . I reported them and as well they can’t pay big amounts.

Yes my account is 100% verified I’m done with them .

Thank you very much, thegallagher79, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello thegallagher79,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Sunrise Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

They play games I’m fine with that but your not getting anywhere with them I could win all the time and they would say 5k a month not worth playing on that site .

they lie and I think they are braking even on the site

Greetings all,

I had the opportunity to review the account and it appears all playable funds/requested withdrawals have been played/cancelled and played back in the system. I'd love to assist however there are no longer any withdrawable funds available.

Best wishes,

Nick and Sunrise

Hello thegallagher79, could you please confirm whether this is correct and we no longer need to address it?

Dear thegallagher79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I’ll never play on that site again yes I played them cause I was told it would take months to pay out and if I didn’t play could take longer so

correct that site is a scam

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.