Sunrise Slots Casino - Player is experiencing difficulties with his withdrawal.

I want $100 off of a free 16 spins. I did my playthrough balance I checked my balance numerous times within my account and it said that I had played through all of my winnings and I was able to withdraw. So I verified my identity and I sent the most stupid verification deposit and now I have 300 and some dollars more playthrough even though the screenshot of my account says I have zero? Please give me my winnings I had a problem with your sister site just the other week. You guys are thieves and you're not paying out. And you're not providing consistent information.

Dear spencercbila,

Thank you very much for submitting your complaint. I’m sorry about your problem. Please allow me a few questions to make sure I understand your situation properly.

In the screenshot you provided us with the withdrawable balance is $154,77. Has your deposit been successfully credited to your account? When exactly did you send the deposit to your account? Have you completed the wagering requirements for the deposit? Do I understand correctly that this is the first time you’re trying to withdraw your winnings from Sunrise Slots?

I hope we will be able to help you resolve this case as soon as possible. Thank you in advance for your answer.

Best regards

Veronika

Dear spencercbila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.