Sunrise Slots Casino - Player faces prolonged withdrawal delay at Sunrise Slots Casino.

I am so upset with sunrise slot casino they have the longest withdrawal process which does not make any sense. I submitted my withdrawal on 02/17/24 which it takes 7-10 business days for payout support to approve. Once my withdrawal was approved which was on 02/27/24 I reached out to customer service on 03/07/24 since I still have not received my winnings.

They informed me that once you submit your withdrawal it will take 7-19 business day to get approved after that it will take another 7-10 business days for payout department to send your payment. I was like I don't why it takes least than 5 minutes to deposit and a whole 3- 4 weeks for someone to receive their winnings. All customer support and payout support had to say was it in the terms and Agreement. This casino platform is the worst by far that I have played with and I played with 5 other platforms and Everytime I submitted my withdrawal with them I receive my winnings quick. Like with the other 5 platforms I play with the longest I ever had to wait to receive my winnings was 15 Minutes. I definitely feel like sunrise slots casino is a scam because I am still waiting to receive my winnings and it's about to go on week 3 smh.

Dear babyseal1967,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank You

So tomorrow with be the 10th business days and that will be the final day. I don't why I have to wait until the final day just to receive my winnings that I won off a clean deposit I made.

I was informed that it is not there responsibility for sending players winnings it's a third party vendor. I have spoken with customer support and payout department multiple times but I keep getting the run around and since today is the 10th business day I should receive my winnings but no I have not yet received them.

Thank you very much, babyseal1967, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear babyseal1967, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite Sunrise Slots Casino representative to join this conversation. 

Dear Sunrise Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Okay thank you so much because I still have not received my withdrawal. I believe the bitcoin address i initially used must of expired due to the period of time it has taken for me to receive my winnings.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I can confirm that funds were released via Bitcoin on the 13th of March and are marked as delivered in Blockchain Explorer. If you are having issues accessing your submitted Bitcoin address I would contact your wallet provider babyseal1967.

Best wishes,

Nick and Sunrise

Okay Thank You for responding I have received my winnings a few days ago. I will not be playing with your platform anymore because the withdrawal process you go by is beyond unethical.

I would still like to rate sunrise slots casino negative 1 star for the review.

Thank you, babyseal1967, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.