Sunrise Slots Casino - Casino denies player's bonus redemption.

Make it make sense. I recieve an email with a promotion of free spins. Redeem it win and I'm denied. It says up to $100 redemption on the no deposit bonus. Now I've deposited with this casino previously, not like I've never deposited. I was denied my redemption.

Dear shealgrove,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you placed a real money deposit in between redeeming free bonuses?
• Could you forward a screenshot of your bonus and cashier history, please? My email address is petronela.k@casino.guru.

I have checked the terms and conditions (here) and this is what I found:

The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear shealgrove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.