The player from Switzerland was enquiring about a refund since depositing limits weren't enforced correctly. The issue was successfully resolved as the casino refunded the player.
Sultanbet Casino - Player’s requesting a refund.
Amount: 3,200 CHF
Sultanbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Sultanbet Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Dear casino guru
(Please excuse my German)
I have a big request so I URGENTLY need your HELP 😨
I opened an account at SultanBet Casino yesterday Friday 24th February 2023. My goal was actually to deposit 250eur suddenly it was 500eur on my account. Double doesn't matter, I've also played with the whole thing, that's no problem. The main problem and my big problem is: I checked it immediately afterwards whether the deposit limits at this casino were daily, weekly, etc. If not, I wanted to look for another casino anyway, otherwise you never know what will happen. After that I found and immediately entered a limit of 150chf.
I gambled away the 500chf for me it was clear I don't have to deposit more than 150chf now because I definitely only entered my limit of 150.
Have tried 3 times to deposit 150 did not work. Then I thought about it, it probably won't work anymore until tomorrow. For me was no problem.
About 3 hours later I received an sms from Casino SultanBet. A nice gentleman wrote to me on WhatsApp I see some of your deposit attempts failed. I wanted to let you know that we have taken care of the issue and it should be working seamlessly now.
(I'll email them everything. If you want) then I told him I had a limit of 150, maybe because of that it doesn't work. I had no problem with it at all because of the limit, I was glad I entered a limit. Then he told me
he understood me about the limit but i should wait a minute he would raise this issue with the finance team. Then it didn't take 2 minutes and he wrote me problem solved although I didn't want them to take my limit out!
When I asked him if 500 weekly limit was possible he said to me : (He can confirm that SultaneBet don't have a deposit limit for our players if you're curious. Many of our players deposit over 500 daily without any problem. ) That's not true me I even made him a screenshot and sent him that it's possible.
He really forced me to play. I think he could warn me or
Finally I have within 3 hours. 3200Chf lost 😞 was just losing. My whole salary 😌
Please help me refund my money again the 500sfr is clear but after 150 limit I paid 3200chf my account is already blocked at the casino.
Many thanks for your support and efforts
Best regards
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1 year ago
Dear Vreni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have set up deposit limits in your account or requested it from the live chat? Is there any relevant communication or supporting evidence that you could forward to petronela.k@casino.guru?
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Dear Petronela
I will be happy to email you some screenshots of WhatsApp communication between Sultanebet Casino Agent and me a photo that deposit limit has been reached.
For me it was clear I have a limit of 150 sfr. There is nothing more fixed.
But casino tried everything😒 to get in touch with me without my question they removed the limit completely ect.
I hope this is helpful for us.
I can prove to you that SultaneBet Casino has a deposit limit function that you can enter yourself without asking in the chat. Which I also trusted and got myself safe with a max 150 limit.
After taking my limit out with the finance team, he even claimed that Casino SultaneBet doesn't give you the option to enter a deposit limit yourself. I immediately logged back in, took a screenshot and sent him that I'm sure I entered a limit. In the meantime I tested whether it really worked. In fact, I couldn't pay in even the 150sfr because I had previously paid in 250eur but was debited 2 times and lost 500. Here, too, there is no problem for me better than depositing and losing. 'Cause sometimes I don't know my control
Unfortunately, you can't see in the photo screenshot which limit of 150chf I entered, unfortunately I didn't know that everything would come to that, I would have made a screenshot here too, but you can see on the WhatsApp chat that I mentioned Agent Leo SultaneBet to him that I entered a limit of 150sfr and he tried to remove this limit after 6 or 8 hours with the finance team. Actually, a limit increase will only work again in 24 hours, although it wasn't even my idea, better said, I didn't even mention to him that he should take my limit out immediately and activate it indefinitely.
I also wrote Casino but haven't heard anything until now.
Thank you very much for your support and efforts
See you soon...
Best regards
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1 year ago
Thank you very much, Vreni, for the forwarded communication. I understood that your deposit didn't work and it may look as if you set deposit limits. Unfortunately, I haven't found any proof of that. From the communication, I learned that you asked about bonuses and later you suggested that you set the deposit limits and asked about a refund. Sadly, no supporting evidence was provided.
Meanwhile, I checked the general terms and conditions, and this is what I found (here):
Set the limits
You may at any time implement a deposit limit based on a maximum daily, weekly, or monthly basis. Should you request to increase an existing deposit limit, the change will take effect 24 hours after the relevant request is made. A request to decrease an existing deposit limit will be in effect immediately.
Nevertheless, please understand that if we do not have any supporting evidence that you requested those limits we can't confront the casino.
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1 year ago
Translation
Dear Petronela
Thanks for the feedback
Unfortunately, it's not the way you understood it 🙁 I'm really sorry, it's a pity for the circumstances... but please try to look at all the screenshots I sent you by mail again.
. Your answer: 1
I understood that your deposit didn't work and it might appear like you set deposit limits. Unfortunately I haven't found any proof of this.
(DEPOSIT LIMIT REACHED PHOTO) that I sent at Mr. SultaneBet Casino, did you have it too or not?
I can't prove it to you any better, dear Petronela.
Your answer Next: 2
In the meantime, I checked the terms and conditions and found the following ( here ):
Set the limits
You can set a deposit limit on a daily, weekly or monthly basis at any time. Should you request an increase to an existing deposit limit, the change will take effect 24 hours after the request is made. A request to reduce an existing deposit limit will take effect immediately.
Exactly, but he doesn't claim that!
You also got this communication screenshot photo: He said I can confirm that we don't have a deposit limit for our players in case you're wondering. Many of our players easily deposit over 500 daily. He took my limit out please believe me🙏
Your answer further:
From the communication I learned that you asked for bonuses :
Are you right I asked for a bonus because I deposited over 3200sfr after he took out my deposit limit😞 and sometimes I don't know my control.
But I can play. It's about DEPOSIT LIMIT.
From our communication you may have seen: He comes up to me about deposit issues that they can or want to fix. I also mentioned to him that I had set a limit.
I didn't even ask him if he could take my limit out. He can't anyway!
your answer further
and asked for a refund.
I immediately realized I fell in and they really took advantage of me with everything.
I trust Casino GURU team if not work out I will be really disappointed in them I don't give up. I know I'm right Petronela even if I don't trust you. The communication says a lot when you take a closer look.
Many thanks for your efforts
LG,
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1 year ago
Translation
Dear Petronela
Thanks for the feedback
Unfortunately, it's not the way you understood it 🙁 I'm really sorry, it's a pity for the circumstances... but please try to look at all the screenshots I sent you by mail again.
. Your answer: 1
I understood that your deposit didn't work and it might appear like you set deposit limits. Unfortunately I haven't found any proof of this.
( DEPOSIT LIMIT REACHED PHOTO ) which I sent at Mr. SultaneBet Casino , do you have it too or not ?
I can't prove it to you any better, dear Petronela.
Your answer Next: 2
In the meantime, I checked the terms and conditions and found the following ( here ):
Set the limits
You can set a deposit limit on a daily, weekly or monthly basis at any time. Should you request an increase to an existing deposit limit, the change will take effect 24 hours after the request is made. A request to reduce an existing deposit limit will take effect immediately.
Exactly, but he doesn't claim that!
You also got this communication screenshot photo: He said I can confirm that we don't have a deposit limit for our players in case you're wondering. Many of our players easily deposit over 500 daily. He took my limit out please believe me🙏
Your answer further:
From the communication I learned that you asked for bonuses :
Are you right I asked for a bonus because I deposited over 3200sfr after he took out my deposit limit😞 and sometimes I don't know my control.
But I can play. It's about DEPOSIT LIMIT.
From our communication you may have seen: He comes up to me about deposit issues that they can or want to fix. I also mentioned to him that I had set a limit.
I didn't even ask him if he could take my limit out. He can't anyway!
your answer further
and asked for a refund.
In the end I realized I fell in and they really took advantage of me with everything.
I trust Casino GURU team if not work out I will be really disappointed in them I don't give up. I know I'm right Petronela even if I don't trust you. The communication says a lot when you take a closer look.
Many thanks for your efforts
LG,
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1 year ago
Thank you very much, Vreni, for your clarification. I found the screenshot you mentioned. I do apologize.
One last thing please before we'll contact the casino directly. Have you saved your cashier history, please?
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1 year ago
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Dear Petronela.
Thank you very much for taking the time to look at everything (screenshot you received from me) and check it.
Unfortunately I didn't save the cashier history. Now have no access to my account with you (SultaneBet) . If you have a chance you can contact SultaneBet and ask them to send you everything and prove what I paid. Would be nice.
But what I can send you are all my transactions, bank statements from the bank, of course. In total it's over 3600sfr but I've gambled away 500sfr with no limit to bet.
After that I got really scared that I couldn't control myself. I just reacted immediately and set a limit of 150eur. So that I don't have to make further deposits. 5 hours later SultaneBet contacted me I'm Whatsapp and removed my limit again without me wanting it or asking. Either way, you're not allowed to before 24 hours have passed. You really gambled me 😞
Ps. I have another screenshot photo that might help a bit. Otherwise he would not credit me with the cashback bonus.
You wrote me this information last time as a reminder 🙂
In the meantime, I checked the terms and conditions and found the following ( here ):
Set the limits
You can set a deposit limit on a daily, weekly or monthly basis at any time. Should you request an increase to an existing deposit limit, the change will take effect 24 hours after the request is made. A request to lower an existing deposit limit will take effect immediately. Deposit Limits will take effect immediately.
You see on the screenshot photo
If you want I can send it to you again.
I told him I set a limit.
He claims he can confirm that they don't have a deposit limit for our players if I want to know. Many of our players easily deposit over 500 daily. He took my limit out please believe me🙏
Thank you very much for your support and efforts
LG
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1 year ago
Thank you very much, Vreni, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
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Welcome, dear Peter.
Petronela asked me if I might have saved the cashier history.
Unfortunately I didn't. But I have now discovered that I have received a confirmation on my email for every single deposit I have made, I will email it to you. Maybe this will help you, I have written to Sultanbet Casino more than 5 times so far, they should take a look at the whole situation internally and please transfer the money to my account. Also because of my cashier history list at Sultanbet Casino they unfortunately do not react and reply.
I'm blocked on WhatsApp and live chat.
😞 & possibly also email they blocked me but I'm not sure.
I hope, with the help of you (you), Sultanbet Casino will transfer the amount to my account as soon as possible!
Luckily I have all the evidence. Well without your help looks annoying with Sultanbet Casino they just don't reply and blocked me.
I do not give up...
Thank you for your efforts.
LG, Vreni
LG, Vreni
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1 year ago
Hi Vreni,
I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Sultanbet Casino to the conversation to participate in the resolution of this complaint.
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All right, Peter.
I'm waiting..
Thank you for your efforts.
lg
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1 year ago
Dear Peter,
Thank you for bringing this matter to our attention.
We have made a thorough review of the account and communication with the customer in question.
Please note that the customer initially made deposits totaling 900 EUR. Afterwards the user has put a daily deposit limit of 150 EUR on their account. The following day over WhatsApp communication the user inquired on bonuses and subsequently request that their deposit limit be removed (screenshot provided as an attachment). Seeing as the customer had not shown any signs of having issues with controlling their gaming, we have assisted them in removing the limit. Afterwards the customer proceeded with depositing an additional 2250 EUR. After requesting an additional bonus and receiving a cashback bonus on their losses, the user raised some very concerning statements (we would be happy to provide the full correspondence with the user over email), suggesting that they might have issues with their self-control when it comes to gambling. We have taken immediate action to close their account and would urge them to self-exclude themselves from other operators as we take responsible gambling and the welfare of our customers very seriously.
Seeing as the customer had previously shown no signs of any issues with their gaming and the fact that we have taken immediate action as soon as any such suggestive statements have been mentioned, after which they have not made any further deposits, we do not believe that they are eligible for any refund as we have closed their account immediately once concerning statements have been raised.
We hope this sheds some light on the matter.
Kind regards,
Sultanbet
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1 year ago
Thank you Sultanbet Casino team for your reply. Please forward the conversation to my email address (peter.m@casino.guru). On the screenshot, it says that Vreni wanted to make a deposit of €500. I'd like to find out how it all led to a deposit of another €2250.
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1 year ago
Dear Peter,
Thank you for your swift response.
We have sent the requested information to the above mentioned email as an attachment.
Please let us know if any further information should be required.
Kind regards,
Sultanbet
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1 year ago
Thank you Sultanbet Casino team for the transcript.
Dear Vreni,
I reviewed the transcript of your chat with the casino support. Correct me if I'm wrong but it seems that you contacted the support because you weren't able to make deposits, right? The reason for this was most probably the deposit limit. The support suggested that you should try a different payment method. Then you asked for a bonus and complained that the deposits still didn't work. The support doesn't seem to know about a deposit limit as an RG tool and could have shown a little bit of interest in the reason why you set the deposit limit. However, on the other side, you could have been more persistent. If you knew that there was the option to set up a daily deposit limit, why didn't you insist on this limit being set for you?
To sum it all up, I think there's a bit of truth on both sides. When Vreni asked if the support could set a daily deposit limit of €500, the reply was as follows: "I can confirm that we don't have a deposit limit for our players, in case you're curious. Many of our players easily deposit over 500 daily." On the other hand, the player's reply was "OK". We will discuss the issue internally and get back to you.
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1 year ago
Translation
Dear Peter
Thanks for the feedback.
Unfortunately, it's not the way you understood it. 😞 I sent the screenshot photos to your email several times, including yesterday.
I can tell you exactly and will send you the screenshot photo again.
This is how it started:
Hello Done! This is Leo from SultanBet. I see some of your deposit attempts failed. I wanted to let you know that we have taken care of the issue and it should be working seamlessly now. For your next deposit, I would politely recommend the MasterCard option with a maximum of 30,000 for a smooth transaction.
In response, do I mention that I set a limit.
You can see it here too.
I will send you again all communication screenshot photo on your mail. There you can see and understand everything.
Please see the reply to the complaint mail above, and I kept writing how it went exactly.🙁
I asked for a bonus, that's right.
You can also see the screenshot here, the first time I asked because the casino really wanted to fix my problem with the deposit limit. After that I ask Casino Sultanbet for a good bonus and tomorrow it will definitely work I will write to him. Again, I will send you a screenshot photo again.
Peter please, it's actually quite simple and clear everything with screenshot communication. I'm not just telling you anything.
Ps. Actually, a casino may not limit you because you have used before 24 hours. take it out or set the limit up, it has a certain time limit of 24 hours. Even if that is the wish of the customer, they are not allowed to!!
It's very annoying with the whole thing! Casino Sultanbet has not even replied to my letters to date 😞 not even warned me. All of a sudden they blocked me completely after I didn't get any answer at all and in the end I said that I would file a complaint. Then they blocked me completely in WhatsApp ect.
As already mentioned several times. Please see screenshot photo. you wrote i contacted casino. Can you please send me where you read that so I contacted you?
Thanks
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1 year ago
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Dear Peter.
Why can't I upload the screenshot photo here? So that Sultanbet can also see the whole thing.
Your question regarding:
On the other hand, however, you could have been more persistent. If you knew there was an option to set a daily deposit limit, why didn't you insist on having that limit set for you?
I was very nervous and overwhelmed. He didn't even give me the chance from the beginning he texted me on WhatsApp that he had solved the problem with deposits. Surely you would have the opportunity to see that a limit was set, I also mentioned see (screenshot photo) that I set a limit he could at least check and confirm here and give me a bonus anyway what I asked for maybe add to the customer appreciate what anyway. I deposited 500eur or 900 before and gambled it away. Instead of telling me they have no limit tools.
Sultanbet made it with me.
Whatever the reason, Sultanbet Casino never wants to discuss the whole thing with me, which I also think is a shame.
Why should I just take my time and you guys and get so upset. I know that I am right and it was not correct for Sultanbet to just take my limit out within about 5 hours. Who knows maybe the customer has gaming problems instead of warning them they say we solved the problem with deposits and still claim it's my fault.
Thank you for your support
lg
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1 year ago
Thanks Vreni for your replies.
Dear Sultanbet Casino team,
Let me ask you some questions. How does your deposit limit tool work? I've looked at the T&Cs and found the following:
"You may at any time implement a deposit limit based on a maximum daily, weekly, or monthly basis. Should you request to increase an existing deposit limit, the change will take effect 24 hours after the relevant request is made. "
Why was even the player contacted by the casino support about their deposits if they had an active deposit limit? Was this 24-hour rule applied correctly? When was the limit activated and deactivated? And finally, it seems like the casino support didn't even know about the deposit limit or chose to ignore it. Shouldn't they know about it and react to such requests in order to protect the players?
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1 year ago
Dear Peter,
Thank you for your response.
We would like to shed some more light onto the matter of the reasoning for the customer being contacted by our team.
Please note that while customers may set their own deposit limits from their account, which the customer had done around 3 AM, they had afterwards attempted to make several deposits and have had a number of failed deposit attempts at different times as we experienced some maintenance with one of our providers.
Due to the number of failed deposit attempts, coupled with the fact that the customer had not exhausted their existing deposit limit and had failed to make a successful transaction since, our team contacted them around 10AM to assist and advise on the issues having been resolved.
As seen in the provided correspondence over email, roughly 3 hours after having been contacted, the customer requested that their deposit limits be removed and subsequently managed to deposit at around 2 PM. Customers have the option to set and remove their own deposit limits from their account, however should they wish to remove their limits on their own they would need to wait 24 hours for the changes to take into effect.
Seeing as how the customer had not shown any signs of having issues with controlling their gaming and contacted us to have to get assistance on the matter, we have assisted them in removing the limit.
We hope this brings some clarity on the situation.
Kind regards,
Sultanbet
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1 year ago
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Dear Peter and Sultanbet Casino Team
It's just ridiculous what excuses Sultanbet Casino makes. Finally, I set myself a limit of 24 hours. weren't over and they shouldn't have removed my limit and contacted me about deposits DONE!
Dear Sultanbet Casino Team you wrote:
Since the customer had shown no sign of any issues with controlling their game and contacted us for assistance on the matter, we helped them to remove the limit.
First: already as shown in the screenshot and I mentioned several times, I did not contact them they wrote:
Second, how did you discover that I have no gaming problems. You contacted me directly without writing a word to me first. Untrue : that we took care of the issue and it should be working seamlessly now. The deposits could also have worked immediately without further discussions with me, which they now claim I have shown no signs of playing problems ect. What does loss limit mean for you and which customers set limits and why? Ps why didn't you check first before writing me what is the reason that the deposits failed e.g. etc.
I'm sorry but believe me I would never deposit more than 150eur because I know I'm weak when it comes to gambling. You've probably noticed that by now. I first checked everything about Sultanbet Casino at Casino Guru, then I decided for you because it looked like a fair casino and there was the possibility to use your own limit ect.
I hope you understand me.
Best regards
vreni
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1 year ago
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So I would be very grateful to the Sultanbet Casino team if they could refund me my money of 2250eur. If not, I will fight the injustice of this Sultanbet casino to the end. I'm very glad you could help me with this.
Thanks again for the effort
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1 year ago
Hi all,
Thank you for your replies.
Dear Sultanbet Casino team,
I'm not sure if I understand what the deposit limit is for then. How does it protect players with a gambling problem if it can be canceled at any time ignoring the 24-hour test as stated in the rules? Regarding "showing no sign of issues", in my opinion, if somebody sets a deposit limit and then tries to make multiple deposits in a row within a couple of hours, it's a pretty good sign that there might be an issue. It would definitely be worth keeping this in mind and not just ignoring the questions about deposit limits. Sure, Vreni could have insisted on the deposit limit, but the responsible gaming tools are there for a reason. I suggest refunding the player's balance of CHF1750 (2250 - 500 = 1750) because they would have lost the CHF500 even if the deposit limit was applied correctly and possibly re-educating the casino support in matters of responsible gaming.
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1 year ago
Dear Peter,
Thank you for your response.
We would like to inform you that we have reviewed the case in question and have come to the decision to refund the aforementioned amount of 1750 EUR directly back to the customer’s used payment instrument.
We thank you for bringing this matter to our attention and your assistance with bringing it to a resolution.
Kind regards,
Sultanbet
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1 year ago
Thank you Sultanbet Casino team for reconsidering.
Dear Vreni,
Please let me know when you receive your funds.
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1 year ago
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Dear Peter..
They have only transferred me 500eur so far 🙁 for whatever reason.
Of course I will write to you immediately and inform you as soon as the agreed amount of 2250eur is on my account.
Thank you for your efforts
Cheers Vreni
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1 year ago
Thank you, Vreni for the update. I will keep the complaint open until you receive the rest of the funds.
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1 year ago
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Good morning dear Peter
Thanks for your answer.
I received a refund from SultaneBet Casino today, the screenshot photo with 3 different individual transfers from SultaneBet Casino. sent to your email. But there are still 400 EUR missing. Don't understand why they can't transfer the whole thing with one amount. It doesn't matter, the main thing is that you transfer the whole amount.
up to now 1350 euros have been transferred. You are of course welcome to check. Sent you all credited transactions from Casino SultaneBet.
Thank you for your commitment
lg
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1 year ago
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Dear Peter
I just got off the phone with my bank, the first refund was an amount of 450 eur after that
250eur
250eur
400 euros
Total so far is 1350 Euro refunds from SultaneBet Casino.
That means I'm still waiting because of the 400Eur. Will surely come next hopefully 🙏 very likely because of the individual refunds. I will report to you as soon as I have received.
thanks again for your commitment
Cheers Vreni
lg
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1 year ago
Thank you, Vreni for the update. That is good news. Hopefully, you will receive the rest soon. As soon as you receive the rest of your funds, I strongly suggest you turn to one of the websites below that should be able to help you with your gambling problem:
https://www.sos-spielsucht.ch/de/was-tun-bei-spielsucht/beratung-fachstellen/#Online-Beratung
https://www.begambleaware.org/
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1 year ago
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Good morning dear Peter
I wanted to inform you that I still haven't received the rest of the 400eur.
is it normal? How long does it take?
Thanks for the help
lg
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1 year ago
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Dear Peter
I haven't received the rest of it to this day either 😞 For whatever reason. I emailed you everything I received. Total so far is 1350 euros
400eur did not receive.
I would be very grateful if you could put yourself back in? Why didn't I get the rest?
thank you very much
Cheers Vreni.
Subject gambling addiction: Thank you very much for the guy. It's my turn, I'll never play again. It is finished! It not only cost me financially but also very mentally my nerves are broken 😞 I stopped playing!
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1 year ago
Hi Vreni,
Thanks for the update and good to hear that you will stop playing.
Dear Sultanbet Casino team,
Could you please update us on the status of the last refund?
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1 year ago
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Dear Peter
How am I supposed to go on now? I didn't receive anything even today🙁 and it looks like I can't get over the rest... But actually it was 900eur and not 400eur.
Thank you for your support
lg
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear Peter,
Please note that upon checking with the provider we can confirm that the refund has already been successfully issued.
If the funds are still missing from the user's bank account we would advise that they first contact their bank to inquire on the matter. Should the bank not be able to assist them with the matter, we would kindly ask that they send us a bank statement from the 23rd of March up to the present date so that we may investigate the matter further.
Kind regards,
Sultanbet
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1 year ago
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Dear Peter & Casino Sultanbet Team
As I have mentioned several times, I have received 1350eur to date.
Can Casino Sultanbet please confirm all refunds and send them to your email? In the meantime I will contact my bank again and will let you know tomorrow. But my bank confirmed last week that it is not 1750eur but 1350eur. Also sent you all refunds from Casino Sultanbet.
With many thanks & best regards
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1 year ago
Dear Sultanbet Casino team,
Please forward the evidence of the transactions sent to the player (in the sum of €1750) to my email address (peter.m@casino.guru).
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1 year ago
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Good morning dear Peter.
I want to thank you very much for your help and support. I got the rest, so the case can be closed. I have to say one thing: if I didn't have you or you, I would never have made it with Sultanbet. That's clear! At most with the licensor.
Thank you Peter and also thanks to Sultanbet Casino. 🙂
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1 year ago
Hi Vreni,
Thank you for the update. I'm glad to hear that you received your last payment. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don't forget to keep away from casinos and visit one of the websites as recommended when in need:
https://www.sos-spielsucht.ch/de/was-tun-bei-spielsucht/beratung-fachstellen/#Online-Beratung
https://www.begambleaware.org/
Best regards,
Peter
