The player from Germany had deposited 30€, which was immediately deducted from his bank account but wasn't credited to his gaming account. He had reported the issue to customer support. It had been his first deposit at this online casino. After a delay due to the holiday season, the deposit had eventually been credited to his gaming account. The issue had been successfully resolved and the complaint had been closed.
Stupid Casino - Delayed deposit troubling the player.
Amount: €30
Stupid Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Good day, I deposited 30€ via instant transfer. The money was immediately debited from my bank account, however, it has not been credited to my gaming account. I've been waiting for a day now and nothing has happened. According to the support, it can take minutes or even hours, which would be fine. However, I want to warn future players about this and I am curious if the 30€ will ever be credited.
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4 months ago
Dear Glebli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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4 months ago
Translation
Thank you for the fast feedback. That was my first deposit and the bank won't be able to do anything about it, they would book the amount back and the process really takes a few weeks. I hope this will be credited somehow by the casino in the next few days 🙂
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4 months ago
Translation
The deposit was credited 🙂 took a long time because of the holidays. I hope this doesn't happen to other players.
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Glebli, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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