The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.
Stelario Casino - The player struggles to withdraw his balance.
Amount: €6,000
Stelario Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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1 year ago
Translation
I want to pay out my money I'm verified on the site and now the payout says you want ID with a selfie and I sent that now all of a sudden you want the selfie with ID and the background should be the website of stelario that strikes me as very strange
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1 year ago
Hello zocker66689,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stelario Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification process going on? Did you accumulate your winnings with real money or did you use a bonus?
Please note that it is a common request from the casino and be sure to provide them the requested proof to verify your account as fast as possible.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I first got a bonus but implemented it 45 times on the page I am verified and then I wanted to make a payout. They wanted to send a mifinity scrennshot and then they wanted a selfie with ID and the background should be on the Stelerio page with profile I have sent waiting for an answer in mom my amount is already at 24000euro and not 6000more
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1 year ago
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Would it please me a lot that I would get my money with the help of you, then I would also donate part of it, you don't do it here for free, mfg p stödt
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1 year ago
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The verification is there before I wanted to make a withdrawal
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Sensitive attachment
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1 year ago
Translation
Today came the neste email I made a screenshot can't be real I don't think I see a euro from them
My answer to that
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1 year ago
Hello zocker66689,
It is common that the casino requests multiple documents, sometimes even the same multiple times. The whole verification process may take up to 14 days so I can only recommend to follow their instruction and if it would take more than that, we will definitely try to intervene.
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1 year ago
The whole process should take 14 days so that means from the time you first submitted a document to verify yourself. Can you advise when exactly did you begin the verification?
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