The player from Germany requested a withdrawal 2 days prior to submitting this complaint. It has not been processed yet. The issue was later resolved.
Stelario Casino - Player’s withdrawal has been delayed.
Amount: €800
Stelario Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, on 10/15/22 I paid out €400 twice. According to the casino, it should be checked within 24. My account was already verified prior to withdrawal request. Live chat just states that requests are processed based on date of receipt and workload
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2 years ago
Dear Coaster98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Okay thank you very much. I have to verify myself with a KYC procedure
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2 years ago
Translation
Hello, the case can be closed. Thanks for your effort!🙂
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2 years ago
Awesome news, Coaster98. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
