The player from Georgia is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint as per player’s explicit request.
Stelario Casino - Player complains that he didn’t win anything.
Amount: €900
Stelario Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Stelario Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello, the problem is that I registered at the Stelario casino and since the day of registration I have won more than one, I have been playing online casinos for many years, but I haven’t seen what’s going on here at Stelario, today I lost 520 euros and the feeling doesn’t let me go In fairness, I turned to the operator when I lost the first 150 euros, to which he answered me and not only that he must continue and I will definitely win, I felt confident in my words of the operator, and continued to play and lost the entire amount!
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Public
Public
2 years ago
Dear pipiag680,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, I have only evidence that I transferred money in the amount of 1295 euros and did not win, I understand that you and I cannot force them to return the money to me, I just had a suspicion that I could not win for the entire period more than once it seems very strange to me
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Public
Public
2 years ago
Translation
1295 € is not a small amount to play and there is nothing to win, I have repeatedly asked them to be loyal to me and give me the opportunity to win back at least half the amount, in response I receive only excuses that this is normal and I should continue play and win someday, I have a screenshot where they urge me to keep playing and assure me that I will win someday!
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