The player from New Zealand had difficulties withdrawing funds after initially depositing NZD $30. After playing down to NZD $133, his withdrawal request was canceled because the casino did not honor Visa for withdrawals. He was also unable to use Skrill and was forced to withdraw via bank transfer, which had a minimum limit of $300. The issue remained unresolved due to a lack of response from the player to the Complaints Team's inquiries, leading to the closure of the complaint.
Slotsgallery Casino - Player faces withdrawal complications.
Amount: NZ$133
Slotsgallery Casino
Safety Index:HighSafety Index
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8.6
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Hi guys. So I deposited the minimum of nzd $30.00 smashed it upto $500 and stupidity played it down to $133.00.
Absolute nightmare to verify my account, playing stupidity hard.... now I go to withdraw and it's cancelled due to "I have to use the same method as deposited " well they do not honnor that option, Visa. So I choose skrill and they deny that and state I must use bank withdraw, yet minimum is $300. Is this fait and what can I do??
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1 month ago
Dear Kiwisnap88,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings or received any recommendations?
- Was your account verified successfully in the past?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Kiwisnap88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
