StayCasino - Player’s struggling to complete KYC verification.

thety never paid my winnings always a different excuse I supplied more then enough identification but always got an email saying not approved sand identification I've sent you other casinos who paid me out stay casino is a fraud Ripped me off absolutely worst unfair casino ever

Dear Susan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you provided? Have you received any explanation from the casino as to why your documents weren't sufficient?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Susan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I sent bank statements bills license everything they said they wanted pdf so I did that then someone else would say do it another way I felt like a joke I sent bank statements showing deposit I showed my account with them my deposit I did everything they weren't gonna pay me out from the start

I played jack pot Jill I gave them less documents they paid me straight away best casino and so did woo casino paid me straight away no drama same documentation

Thank you for your reply, Susan. Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear Susan,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Susan,

We’re very sorry that you didn’t get to withdraw your winnings and we understand your feelings.

However, you didn’t provide us with any of the 4 credit cards used, and that is a must for verification.

As for the other documents, your ID and Proof of Address are accepted as main documents, and a selfie with ID and Proofs of Payment screenshots for 2 of your cards are accepted as additional documents requested by us.

As soon as you complete verification of your account, you’ll be able to make withdrawals of major amounts.

If you need any assistance, feel free to chat with us at any time.

Best regards,

StayCasino Team

I didn't use 4csrds but anyway doesn't matter now

Susan, could you please advise if you have provided all the required documents - especially to verify your payment methods? If not, I strongly recommend you to fully cooperate with the casino in order to finish the KYC, otherwise, you won't be able to withdraw.

Dear Susan,

We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.