The player from Germany had deposited 25 euros at Stake7 on July 30, 2024, but the money had not been credited to his casino account. The Complaints Team had advised him to contact his payment provider for investigation, but after receiving no response and facing a blocked account for six months, he had chosen to close the complaint. The complaint was subsequently rejected as per the player's request, with an invitation to reach out in the future for any other issues.
Stake7 Casino - Player’s deposit has not been credited.
Amount: €25
Stake7 Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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3 months ago
Translation
On July 30, 2024, I deposited 25 euros with my Mastercard at Stake7. The money was deducted from my account, but it has not been credited to my Stake7 account to this day. The chat to resolve the issue is not accessible; I have been trying at various times since July 31, 2024. The recipient is listed as NikoTPFFAQSolutions, which raised my suspicions, and it can now probably be assumed that Stake7 is one of the many criminal operations in the gaming market.
Note, I live in Germany, but I cannot change the Puerto Rico entry.
Automatic translation:
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3 months ago
Dear Oldfatmat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
Translation
If you can't help me at all, this case can be closed as unsolved.
Automatic translation:
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3 months ago
We would like to assist you with your case, but before we can proceed, we recommend that you first contact your payment provider as mentioned in my previous response. If, after a month, you receive confirmation that the payment was successful and reached the recipient, please provide us with the following:
- The deposit payslip
- The conversation with your payment provider
- A screenshot of your transaction history from your casino profile
- Your bank statement from the date of the deposit up to the current day
These documents will help us verify if the money was not returned to you.
Please let us know if you wish to continue with your case or if you would prefer us to reject the complaint.
Thank you.
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3 months ago
Translation
Of course I also contacted my bank to find out where the money had been sent, but I have not received a response from them yet. I also checked my account at Stake7 every day to see if the money had been credited, but since this had not happened I had my account blocked for 6 months. This means I can no longer take a screenshot of the transaction history. I also reset the daily deposit limit to €1 in the hope that if the money still came it would be transferred back. But of course that did not happen. You do not need to deal with my complaint any further and I will avoid this bandit's den in future.
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