Stake7 Casino - Player faces difficulties with his verification.

They won't complete the KYC process.

I deposited once, lost, and hadn't played for a while. But, I started playing again after receiving an email for a no-deposit bonus.

After I had increased my balance to 77 euros and applied for withdrawal, I was asked to complete the KYC process. My identification and payment method were authenticated.

I uploaded a residence certificate issued by the city hall for address confirmation, yet they refuse to authenticate it.

While it is natural for my account to be in Latin notation and my residence certificate in Japanese notation, they won't authenticate it for that reason.

It becomes obvious if you run Japanese through a translation feature.

They won't lend an ear even after I sent them two credit cards in Latin notation.

I have no loss as it was a no-deposit bonus, but this is the first time I've come across such a casino.

I've played at over 20 casinos, and this is the first time I've not been authenticated with a residence certificate.

I feel malice.

Dear Ryutetsu4842, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which of the documents that you already provided were approved by the casino? When exactly did you send the last document for verification?

Have you provided all the required documents as soon as possible and in the correct format? 

Please be aware that casinos often require translated documents, and this is not an uncommon practice. If you have been requested to submit an English version of your documents, kindly find an official translator to translate them for you and furnish them to the casino at your earliest convenience.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear Ryutetsu4842,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There is no progress at all.

I only receive bonus offer emails.

It's completely ignored.

I have also uploaded an A4 size resident card that has been divided into parts to make it easier to read.

I haven't received any reply.

If it is not recognized in the resident card, no matter what you submit, it will not be recognized.

Around November 6th, I uploaded the divided images and the entire image of my resident card.

2 bank cards with Latin inscription on November 8th, KYC department6544c0b07454fe00151863e1@s.stake7.com

I sent it by email to.

I haven't received a reply since then.

The driver's license written in Japanese and the Miffinity account written in Latin have been authenticated.

However, resident records written in Japanese will not be accepted.

I don't understand.

I'm even more surprised.

The withdrawal request will be canceled and the balance will disappear without being returned to your account. That's malicious.

This is a scary casino.

He's more of a scammer.

Do I understand correctly that all your documents except for the resident records have been approved? Have you provided the casino with the officially translated version of the document as we advised you? Please let me know.

There is no such thing as a perfect translation.

There's no way that Latin and Kanji can be the same thing, right?

People in Germany were also fighting over KYC, right?

In the first place, wouldn't it be wrong to only accept users from Latin-speaking countries? Such a casino.

The casino may accept only the documents that have been translated from Kanji to the Latin alphabet by a professional licensed translator. Please keep in mind that your personal information in the Latin alphabet has to be the same in all the documents so that the casino will be able to verify your account.

Professionally qualified translator?

It's not an answer in the first place.

Vera John, Mystino, Konibet, Yugado, Casino Leo, Eldor, Kajitabi, Bonds, Tedbet, Conquestador, Joy Casino, Miracle Casino, Wazamba, Video Slots, National Casino, 7 Spin Casino, and countless more casinos. I carried out KYC, but this is the only place where I could not pass due to the same documents etc.

Was it just luck?

You can't be trusted at all.

It's not worth talking about.

If that's what you're asking for, non-Latin speaking users shouldn't accept it.

Do you know the usage amount at Japanese Casino Yuza?

If you don't know, look it up.

Why are so many casinos expanding into the Japanese market?

And please inform the management of stake7 casino.

That's enough. Playingo's RTP is high and there are plenty of promotions, so it was a casino I wanted to use, but I refrained from playing because of the bad reviews.

After all, it's as bad as the reviews say.

With this, you won't be able to acquire Japanese users or users in Asia.

You can freeze my account.

It doesn't matter anymore.

I understand your frustration. Have you sent any additional identity documents for verification in this casino? Have you received any advice on the correct format of your documents? Please forward any relevant communication between you and customer support regarding the issue with your verification to veronika.l@casino.guru. Alternatively, you may post the screenshots here. Thank you.

What is not authenticated in the first place is address verification.

Even though it is called another document, it is written in Japanese, just like the resident card. Of course.

Did they reject the official residence card issued by Hiroshima Prefecture?

What else?

The driver's license is written in Japanese, and of course includes the address.

The resident card is also written in Japanese and has the same address as the driver's license.

Why was my resident card rejected?

The answer is simple: I don't want to pay.

The details of the incident will be posted on Japanese online casino affiliate sites, X, etc. to raise awareness.

Waste of time and effort.

That's enough.

Dear Ryutetsu4842,

I am sorry but since you are unwilling to cooperate and refuse to send your documents in Latin alphabet for verification purposes, this complaint will now be rejected. We kindly requested you submit the necessary documents in the Latin alphabet, but you refused to do so.

Due to this reason, your complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. You may reopen this complaint if the officially translated documents are rejected or ignored by the casino.