Stake Casino - Player’s withdrawal is delayed due to verification issues.

Hello!

I have always considered Stake to be the best casino. Over a month ago, I encountered a problem - my withdrawal was blocked, and I was asked to complete verification. They required KYC levels 1, 2, 3, and 4. I provided everything that was requested. However, Stake's support team is rejecting my level 3 and 4 verifications, even though I have submitted all the necessary documents!

Please help, this is a significant amount of money for me.

Hello stakevnen1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!

The account was blocked on June 17, that is, I have been unblocking it for more than a month. I constantly write to Steak’s email, upload documents on the site itself, but they constantly refuse to accept them.

There was confirmation of levels 1 and 2. Levels 3 and 4 could not accept my documents in any way.

About a week ago I asked support to reset all levels to do it all over again. I provided the documents, now I'm waiting. The check always takes a very long time - from a couple of days to a week or more

Help me with this question, this is a lot of money for me and I live in a country where there is a war. I'm scared that they might disappear.

Hello stakevnen1,

Did the casino explain what exactly is wrong with the verification? Can you please forward the communication between you and Stake Casino to nikolas.b@casino.guru?

This is what their response looked like:

"Below is feedback from the KYC team:

"Level 3 was rejected, they sent proof of account from the bank and some other information that is not enough to pass the Level 3 check, they need to send us the last 3 months of bills and proof that they paid them."

"Level 4 is also rejected, they only sent a bank statement, we need documents to prove their income."

I am constantly surprised, these are basic documents, I provided them, but they constantly reject them. I do not know what to do. Help

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.