HomeComplaintsStake Casino - Player’s dissatisfied with the withdrawal process.

Stake Casino - Player’s dissatisfied with the withdrawal process.

Amount: 600,000 ₱

Stake Casino
Safety Index:Above average
Submitted: 20 Jan 2022 | Case closed : 09 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Philippines hasn't received their winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I withdraw my btc from stake last 2 days, its around 54 hrs now. When I pm their support they just say to wait. When i check the transaction hash it cannot be found. They say it was stuck on the memopool, but its been 54 hrs now it should be credited back if it was unconfirmed.

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2 years ago

Dear janusvillaflor2004,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Yes a made a successful withdraw after this, i tried to withdraw with a lesser amount, it was confirmed.

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2 years ago

A support said they will ask the admin. I'll give them til tomorrow, around 18 hrs from now.

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2 years ago

Ma'am Sent you the email already, still no progress from stake

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2 years ago

They wont reply now

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2 years ago

Hi this is done thanks

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2 years ago

Thank you for your reply with updates, janusvillaflor2004. Could you please clarify what you mean by your last message? Has this issue been resolved?

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2 years ago

Dear janusvillaflor2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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