Stake Casino - Player believes that their withdrawal has been delayed.

I accidentally sent$ 15 and my account was suspended I was told send more to reach the redemption and I’ll be able to redeem I sent $53 they initiated withdrawal and money went to $0 was told a couple days but 10 max now I’m being told that was a typo and the money is back on my account and support won’t answer simple questions

Dear bucs8808,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

the account is suspended I accidentally sent $15 so they told me I can redeem if I send the rest never told me how long it would take and now I’m being told different things and the money is still on the account it wasn’t after it was initiated

Dear bucs8808,

Have you received your withdrawal from the casino yet?

Dear bucs8808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.