The player from Texas had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet. The player also mentioned that his account had been suspended due to an accidental $15 deposit. The Complaints Team had extended the timer for resolving the issue by 7 days, but the player failed to respond. As a result, we couldn't investigate the matter further and had to reject the complaint.
Stake Casino - Player believes that their withdrawal has been delayed.
Amount: $68
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
I accidentally sent$ 15 and my account was suspended I was told send more to reach the redemption and I’ll be able to redeem I sent $53 they initiated withdrawal and money went to $0 was told a couple days but 10 max now I’m being told that was a typo and the money is back on my account and support won’t answer simple questions
Public
Public
7 months ago
Dear bucs8808,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
7 months ago
the account is suspended I accidentally sent $15 so they told me I can redeem if I send the rest never told me how long it would take and now I’m being told different things and the money is still on the account it wasn’t after it was initiated 
