SportsBetting.ag Casino - The player's unable to withdraw from his casino account.

I won $150 and have met all terms and conditions. The casino has deposits and withdrawals blocked on my account and won’t help me or explain why. I’ve reached out 3 separate times and they keep transferring me or lying to me. I want my winnings and then the account to be closed.

Hello Langford_chloe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SportsBetting.ag Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I spoke with the casino the day the complaint was filed and they just transferred me around after not responding for ten minutes. I think it was automatic but very frustrating nonetheless. Felt like it was going nowhere. I accumulated the funds using a free spin bonus but have met all terms of the bonus. My account has been verified for some time I believe. The casino has not said anything indicating this was an issue and I’m pretty sure I’ve withdrawn before.

Oh and I spoke with the casino on 3 separate occasions but kept being told to wait longer each time.

Hello?

Hello Langford_chloe,

Do I understand it correctly that your account is currently still disabled? Was the balance on your casino account as a pending withdrawal or just as balance? If it's pending, since when exactly? When was the last time you deposited into the casino?

Dear Langford_chloe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.