Sportingbet Casino - Player’s struggling to complete KYC verification.

Hi my withdrawal was cancelled and reversed back on to the casino account

I have sent in forms of I’d including my passport

bank card

utility bill

spoke to somebody via live chat as my emails are not gettin acknowledged

they have stated I need to resend in my id as the pictures are not clear

I have since gone back onto my emails an checked the pictures in my sent box and the pictures are very very clear

I am worried now that am not going to recieve my winnings ?

Also they allowed me to deposit about £400 without any issues at all but soons I win and make a withdrawal they require I’d

should this not be done upon depositing if they are concerned about third party payments

Dear Dana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I would suggest contacting the casino and find out which documents are needed and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Dana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

My problem has now been sorted thankyou

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Dana, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru