The player from Ukraine found their account balance depleted after successfully wagering a bonus. The player insisted they had not violated any rules and only operated one account. After reviewing the situation, it was concluded that the casino's investigation into the player's sports betting activities could not be properly evaluated by thus due to a lack of insight into sports-betting-related issues. Consequently, the complaint was rejected.
Sportbet.one Casino - Player's funds have been confiscated.
Amount: 100 ₮
Sportbet.one Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I logged into my account and noticed there was no money in the account.
There was 100 USDT in the account after successfully wagering the first bet insurance bonus.
I contacted the chat support. In the chat, they told me that I had violated the bonus wagering rules. I asked for clarification, and they told me to write an email. In the email, I received a response: "Your bonus has been canceled due to a violation of our platform's rules."
I was accused of multi-accounting, as I understand it. But no arguments were provided. They can accuse any player who wins in this way.
The chat says one thing, and the email says another. In the end, they deducted 100 USDT from me.
I did not violate the bonus wagering rules and I only have one account in this casino.
Automatic translation:
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2 months ago
Dear korolovmikola28,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
1. The account was opened on 08/15/2024. The account was not blocked. Money was simply debited from the account.
2. Sports betting
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2 months ago
Dear korolovmikola28,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, and unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
