The player from Italy requested a withdrawal more than three weeks ago. After a closer examination, we rejected this complaint as unjustified.
Spintropolis Casino - Player’s withdrawal is pending for more than three weeks.
Amount: €550
Spintropolis Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Spintropolis Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
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5 years ago
Translation
Withdrawal requested more than three weeks ago
Automatic translation:
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5 years ago
Dear Roberto,
Thank you very much for submitting your complaint. I fully understand that it must be frustrating for you to wait for a withdrawal for such a long period of time. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What payment method did you use? Did you complete the KYC process (verification) in the past?
Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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5 years ago
Translation
Hello
Many thanks for your interest.
I had sent the documents for verification many times on request, but they always found excuses to lengthen the time for transferring the withdrawal to my account, proposing over and over to cancel the withdrawal and replay the order to win even more. Very rude and rude operators who almost did not send me to that country ....
In short, in the end I got bored and I replayed all the soma I won in the intent of losing it ... I also succeeded ...
Nothing .... GHOST CASINO .... SCAM ....
I want to forget everything, thanks anyway.
PS. The same happened to me with BRONZE CASINÒ ... at the end after more than a month of tug of war I had to throw away a € 400 withdrawal.
I am in possession of all the conversations I had with the chat operators, the telephone recordings, it is also of the slots games while I was winning certain some .....
Edited
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5 years ago
Dear Roberto,
I’m very sorry to hear about the outcome. For the future references, I would like to advise you to check our website https://casino.guru/ for the recommended casinos. I believe this will be the end of your bad experience and please, if there is anything else, I can do for you, do not hesitate to contact me.
Best regards,
Petronela
