The player from the United Kingdom had registered and deposited £150 at a casino that she later discovered did not serve UK customers. When she reached out to the casino for a refund, her request was denied. We had asked the player for more details to better understand the situation, including the country chosen during account creation and her current account balance. However, due to the lack of response from the player to our queries, we had to reject the case. Consequently, we could not proceed with any further investigation or offer potential solutions to the issue.
Spintime Casino - Player from restricted location requests refund.
Amount: £150
Spintime Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Spintime Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
I was allowed to register at this casino and deposit £150 . After reading reviews online I realised that this casino did not accept players from the Uk and both times I deposited money , my money went to companies I have never heard of and unrelated to the casino . I have emailed them and asked for a full refund as they should not have allowed me to register in the first place but they refuse to do so
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10 months ago
Dear leeselynne741,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you please specify the country you selected when creating your account? The reason for this inquiry is that the UK is not available in the drop-down menu during the registration process.
- Do I understand correctly that the active balance on your account is now zero and there is no real money being withheld by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear leeselynne741,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
