Dear leeselynne741,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you please specify the country you selected when creating your account? The reason for this inquiry is that the UK is not available in the drop-down menu during the registration process.
- Do I understand correctly that the active balance on your account is now zero and there is no real money being withheld by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear leeselynne741,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you please specify the country you selected when creating your account? The reason for this inquiry is that the UK is not available in the drop-down menu during the registration process.
- Do I understand correctly that the active balance on your account is now zero and there is no real money being withheld by the casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela