Spinia Casino - Player requests a refund of deposits.

Spinia operated illegaly in the Netherlands and doesn't wanna refund me my net loss or deposits I made, I was poorly protected on their website and lost more than 200k there. N1 Casino the brother of Spinia did refund me back without problem.

Dear Interstellar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the Dutch license is necessary only for those casinos which want to operate in Dutch market (targeting the Netherlands).

It is the same principle as if you enter the casino from a restricted country. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed in the Netherlands. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

I actually filled it in wrong the refund was for another case my bad, the problem I have with Spinia is that they didn't care about Responsible Gambling after multiple times winning big they didn't let me withdraw and encouraged me to play more by bringing up bonuses etc.

No problem, Interstellar. Could you please forward any relevant communication to petronela.k@casino.guru? Have you mentioned a gambling problem when requesting the self-exclusion?

Dear Interstellar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.