The player's winnings were voided for using a 3rd party deposit. The complaint was closed as the player stopped responding.
SpinCity Casino - The player's winnings were voided.
Amount: €2,500
SpinCity Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I'm complaining about Spin Casino. I've always deposited from my wife's future wife's account with her consent of course, then we won about 10-12 days ago and now my account has been blocked and the money is probably gone, that's a huge one Mess, no one bothered to deposit. I'm really mad, I call that fraud. Mario F****/Andrea S*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Hello Einer1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Is the card you used only your wife's card or it is a legally shared account/card? When was the last time you spoke to the casino and what was it about?
Please note that if you are not an owner of the payment method you used to deposit, the casino has every right to void any balance and block your account forever as it is strictly against the casino terms to use a 3rd party payment.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello I made a bank transfer from my partner's account because we make all payments through it, of course I have a power of attorney that authorizes me to do so.xas account is verified,since when exactly I don't know.I wrote to the casino today,because I wanted to ask how long the payout will take
Automatic translation:
Public
Public
1 year ago
Translation
I've also played in all other casinos, including from my partner's account, there have never been any problems with the payout...I don't understand, it's OK when you deposit, but if you have to pay, there's stress only fraud
Automatic translation:
Public
Public
1 year ago
Hello Einer1,
Can you please also forward the power of attorney to nikolas.b@casino.guru? Was it issued before you deposited into the casino and did you forward it to them as well?
