SpinBetter Casino - Player struggles to withdraw Free Spins winnings.

Hello

I had play this casino from your bonus link 150 free spin voodoo gold then i start bonus winning 3683 from free spin here cant writr anything about bonus its sticky or not when i play games from bonus balnce show 0 so contact support they told me deposit and start waggering its not fair becuase i read full term here not writenits sticky bonus need to deposit i mean its not good expereing from this casino help me if you can becuase i m your old user

Dear Nimesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is nothing unusual to be asked to place a minimum deposit in order to verify your payment method and withdraw your winnings from No Deposit/Free Spins bonus. This information is clearly stated on our website too:

If you wish to withdraw your winnings I'd strongly recommend following the casino's instructions.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Listen i know that minimum deposit required for withdraw winning but casino said me for deposit and start waggering i think you dont understand this case.first i were claim bonus from casinogury no deposit right then winning 3600 inr now balnce show 0 why i had 3600 feom winning so i contact casino they told me to deposit made for start waggering if they give 3600 on account and then i won so made depsoit for witjdrawal methid nd verify one more thing this bonus is sticky means deposit reqired for waggering no mention in casinoguru aboit that i had read full term now you underatand help me

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

No but if you want tommoroow i again join live chat and take screenahot you ask them i have 3600 in my account what they told about my winning and waggering

Ok, I will be waiting for an update patiently.

Dear Nimesh,

Have there been any developments since our last conversation?

Dear Nimesh,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.