The player from Ukraine has been trying to withdraw her winnings, but all requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
SpinBetter Casino - Player's withdrawals are being rejected.
Amount: 12,500 ₴
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Previously, withdrawals were quick, within a few minutes. This is how Casino Z, now Spinbetter, gained trust.
When the client, trusting the casino, began to make deposits for larger amounts and apply for larger withdrawals (several thousand), problems began. The casino approves (approves) the withdrawal, the funds hang in the air for about a day, then they are returned to the casino. The support service answers only one thing: wait. The casino hopes that the client will continue the game and lose the funds that he submitted before the withdrawal. It happened twice already.
Currently, a request for payment was submitted several times within three days - and after a few hours the funds are returned to the casino.
There is still no successful withdrawal
Automatic translation:
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2 years ago
Dear Zoriana1977,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Spinbetter has already paid out the winnings. After contacting the manager
Automatic translation:
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2 years ago
Awesome news, Zoriana1977. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
