The player from Greece had made a withdrawal request that the casino and payment manager claimed had been processed, but no money had arrived in the player's bank account. The player had confirmed that his account was verified, and he hadn't used any bonuses. This had been his first withdrawal attempt. Despite communication with the casino, the issue had remained unresolved. However, the issue was later resolved successfully with the player confirming that the payment was just delayed. The complaint was then marked as 'resolved' by the Complaints Team.
SpinBetter Casino - Player's withdrawal is delayed.
Amount: €173
SpinBetter Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
I have made a withdrawal request at the casino, which informs me that everything is okay both on the casino's side and the payment manager's side. However, no money has appeared in my bank... I have all the necessary data to prove it...
Automatic translation:
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9 months ago
Hello sakislew,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
no, there is no problem regarding account verification, nor have I used bonuses... today I spoke with the company for the last time and they tell me that the issue is being examined by the competent department, there is no problem regarding payment except that the money has not appeared in my bank.....I have sent what the company asked for and the approval of the payment and the image of my bank account.....this is the first time I am trying to make a withdrawal but sure and the last one, because from what I see on your page, many players have problems with their payments....after I get my money with your help, I will block the company because it is not trustworthy for me.....p.s. I have what you asked for so that you can see that they have not given me my money... historical e-mail and details of payment approval, but also the transactions of my bank account which shows that I have not received money.....
Automatic translation:
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9 months ago
Hello sakislew,
Can you please advise since when is your account verified and since when is the withdrawal pending?
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9 months ago
Translation
everything is ok, the provider just delayed making the payment
Automatic translation:
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9 months ago
Dear sakislew,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
