SpinBetter Casino - Player’s struggling to withdraw his winnings.

Hi,

Its been very frustrating. I have no problems to deposit all the time but now that I want to withdraw there is the one issue after the other. I am depositing via credit card Visa and try to withdraw the same way as advised by the specialists with no success. Then i am being recommend which seems like computer generated answers most of the time to deposit and try again. I tried Netteller as well and deposited money into that account. When i try to deposit m9ney into the casino acount thru netteller it does not allow. Now i notice on Netteller website that they do not assist gambling Now why is this a option on Casino-z????

I really are in need of some advice to withdraw my winnings. Only casino I struggled with so far.

Regards

Dear Elton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this was your first attempt to withdraw funds? Have you been advised any specific alternative method to withdraw your winnings? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Elton,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.