The player from the United Arab Emirates successfully deposits money using BNB, but the transaction is declined by the operator. Despite multiple attempts to contact the casino, she receives the same uncooperative response.
SpinBetter Casino - Player's deposit transaction is declined.
Amount: 52 AED
SpinBetter Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
12d 3h 45m 18s
Case summary
2 weeks ago
Public
Public
2 weeks ago
I deposite from my wallet as BNB and the money already transferred correctly then I got message that the operator declined my transaction and since then I'm trying to message them and email them but always same answer they are not cooperating
Public
Public
2 weeks ago
Dear antaralaa363,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
antaralaa363 has 12d 3h 45m 18s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
