SpinBetter Casino - Player's deposit not credited.

Hello !

I made deposit at 2024.03.09 07:14 with revolut. The casino dont add this amount to my balance. Dont answer to my e-mails and every time they said be patient.. Over two days. Please help me !

Dear Tomi78888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Tomi78888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear player,

Thank you for your message. We are pleased to inform you that your deposit has been successfully credited in accordance with the regulations of the method you used for depositing. Please note that the funds may take up to three business days to be processed by some methods.

If you are still experiencing difficulties with payments or have any further questions, please do not hesitate to contact our support service. Our qualified staff will be happy to assist you.

Thank you for your patience and understanding.

Best regards,

SpinBetter team

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.