SpinBetter Casino - Player’s account has been closed.

hello 

They are scammers. 

They closed my account without any reason and they don't give me my money. 

Dear khodadadiamir30,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

hello

I sent via email.

Thanks for your email.

Please understand the casino has the right to verify your identity before they allow you to access an account after a long time.

Have you inquired about the active balance on it?

Have you contacted the casino using the email used for registration?

Could you please specify which wallet service you used for deposits to the casino in the past?

Hi

• Have you inquired about the active balance on it? Yes, But they refused to provide details.
• Have you contacted the casino using the email used for registration? Yes
• Could you please specify which wallet service you used for deposits to the casino in the past? Crypto currency ( USDT,ETH)

Your use of the cryptocurrency should be associated with a service accessible only to you. Could you please explain which service have you been using?

Hello

I transferred cryptocurrency from FTX exchange wallet. Unfortunately, FTX exchange has been closed due to violation.

According to the FTX support page, the data should be recoverable

https://support.ftx.com/hc/en-us/articles/16845301546004-Account-Balances-and-Transactions

https://support.ftx.com/hc/en-us/articles/24862737408532-Downloading-Your-Transaction-History

Please let me know whether this solution helps you recover the information the casino is asking for.

I'll await your reply.

hello

I already contacted ftx, but could not find the desired transaction. This is useless. The casino is looking for an excuse not to open the account. I told them almost all my data was gone before they asked me for the transaction. Knowing that I don't have enough information, they asked me to request a transaction from two years ago.

Everything is clearly visible. The account profile is in my name and the account confirmation email has been sent to me.

You judge.