The player from the United States is struggling to withdraw $2,748 from his casino account via Bitcoin due to recurring address errors. Despite contacting customer service multiple times and verifying that the addresses used are correct, the problem hasn't been resolved yet. Player’s complaint has been resolved successfully.
Spinamba Casino - Player's Bitcoin withdrawals denied.
Amount: Can$2,748
Spinamba Casino
Safety Index:LowSafety Index
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4.8
Spinamba Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi:I have 2748 canadian dollars on my casino account available for withdrawal.
Everytime I try to create a withdrawal via bitcoin,you get a message saying check the bitcoin address,I contacted the customer service and they mentioned that my bitcoin address is nit right(I am sure it's right 10p% since I have been using it for a while). I did however decide to use another bitcoin address to prove that the error is coming from them.the second bitcoin address didn't work as well!! When I contacted the customer service they finally said the bitcoin addresses are right but we may have technical issues and we will work on it and may take few days!! I am so frustrated beacuse they try to blame the bitcoin platform[I did try three withdrawal bitcoin addresses] and they keep saying it's from my side.i did send them all verification documents as well. I have no bonus or wagering and all the casino money is my real money with no need to wager neither play through wagering or so. I hope you will be able to solve this issue,I have all commun6with agents at casino as a proof
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1 year ago
Dear rrgnagib,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear rrgnagib,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rrgnagib, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
