Spinago Casino - Player’s withdrawals are being cancelled.

my withdrawal keeps getting canceled my first withdrawal I waited 3 days and I also got a email saying it was successful my money should appear shortly checked the next day and it was back in my spinago account I then talked to support agents they all told me to do different things. One agent told me to fill out a new form not use the saved info (witch i don’t get because it’s all the same details) so I filled a new form it got rejected pretty much straight away I keeped trying the whole day and it just keeped getting canceled every time I tryed then I get told it is due to technical difficulties check back in a day I did that and still the same I get the "we are still working on it ".It’s soo frustrating that I have no problems depositing but when I withdrawal there’s always a issue sometime I can withdrawal via my visa and other times they tell me to do bank transfer but it normally goes in faster then now this time round I just keep getting the muck around!

Dear Kayla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Which method to withdraw your winnings have you opted for?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes that’s correct I have withdrawal money several times but have had this much trouble to do one transaction sometimes there’s no hassle other times there is but been resolved with in couple days but this time is just beyond a joke I have emailed what I did manage to screenshot I just want my money withdrawal that’s all..

Thank you very much Kayla for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kayla,

I'm Nick and I'll be assisting in your case from now on. I'll now try to contact the casino and let them know about your issue.

Hi Nick,

Thank you I hope you get further then I did

We are currently still trying to get in touch with the casino. We are extending the timer by 7 more days.

We are currently in touch with the casino through e-mail and we should be able to get an answer from them as soon as it will be possible.

Dear Kayla,

First of all, we apologize for all the inconveniences caused.

Unfortunately, the delay in processing your withdrawal was due to some technical problems with the payment system. We have done our best to resolve this issue as quickly as possible and your transactions were successfully processed on 2021-08-10 at 14:02:16 UTC. The actual withdrawal time depends on your bank and may take up to several business days. Thus, your winnings should be credited to your account!

Please let us know if you received your withdrawal or not.

Dear Kayla,

Could you please advise if any money arrived to your bank account since then?

Dear Kayla,

As we haven't hear from you in a while, I would like to ask you again to response here within the next 7 days, otherwise we will be forced to reject the complaint. Looking forward to your answer.

The complaint will be now rejected as the player did not respond to us within the given time.