Spin247 Casino - The player struggles to verify.

I deposited money and got up to 500 . I've been trying to withdrawl my funds for weeks . Everyday the casino comes up with new documents that I need . Even tho I have sent them every bit if proof from my bank that it was my acct that it was my acct that made the deposit, as well i was even verified through their own verification app "hooyu" I have sent them all my ID and verification numbers from the bank . Every day they want the same thing I've already sent or come up with new outrageous requests

Hello Tiffany,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the withdrawal and when did you begin the verification process? When was the last time you had to send them a new document? Did the casino specified why are some documents requested multiple times - was there some kind of error or unseen detail?

Looking forward to your answer.

Regards,

Nick

Hello and thank you for you help . I first made the withdrawal and verification on May 20th I believe . Theyve asked me to send a picture of the card I deposited with , as I did, several times. Because my bank card does not have my name on it, the casino asked me to send bank statements , which I did. They told me it was sufficient , than came back and said it wasn't. So I showed them the exact transaction (deposit made to casino that I won with) with the confirmation numbers and I did. I've sent them every bit of proof . Now they are asking that my bank statement show my card number. I dont make the bank statements the bank does . And it doesn't have my card number but it clearly shows the deposit was made to the casino from this same account with the confirmation. Numbers and amounts . They are reaching for things that don't exist in order not to pay out the winnings, as I can see here this is a common problem with this casino . They have verified me through their hooyu verification. . I've sent all bank records . Drivers liscence and so much more but every other day they say they need something new. I was already told via live chat that everything was fine and I shoukd receive me withdrawl soon , and than they say I'm missing something again. I have sent over 50 documents and pictures

So yesterday, I went to to my bank and they made me a special document (for a fee) that had all the information this casino was asking for. After sending it I spoke with live chat again. Who said everything looked great and withdrawl was coming. Just a cpl hours later an email now telling me they need a statement from January. To prove I made a deposit months ago even tho there was no winnings with this deposit money . They never mentioned this before . They are now, because I made the mistake of telling them that the card I have now is a replacement card (for the card they are now asking for statements for ) probably knowing very well the documents would only reflect my new card number Nd hence forth finding new reasons not to pay out. Shame shame shame i have sent them the full bank statement from Jan but I see nothing is going to change with this casino unless a third party gets involved. Thank you casino guru fkr your help with this matter

Thank you Tiffany for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Tiffany,

I apologize for the late reply, I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you.

Could you tell us whether your issue persists? Have you managed to get the casino to process your withdrawal yet?

Dear Tiffany,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.