HomeComplaintsSpin247 Casino - The player's unable to withdraw his winnings.

Spin247 Casino - The player's unable to withdraw his winnings.

Amount: R1,000

Spin247 Casino
Safety Index:Above average
Submitted: 12 May 2023 | Case closed : 28 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to withdraw his winnings as he needs to deposit first. The complaint was closed as the player stopped responding.

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Public
1 year ago

Got email they cannot pay out; but no where they said once you win on free spins you need to do deposit first. They stealing from people.

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1 year ago

Hello Christien,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? Is this your first ever withdrawal request from them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Public
1 year ago

Dear Christien,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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