Spin247 Casino - The player's experiencing an unspecified issue.

Does that mean then that I can't draw because I'm Brazilian? 🙁

Dear lipecrixusagron,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin247 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

My wife (the account holder) and I made an approximate amount of R$360.

And in the withdrawal field, at first, there was no option to withdraw the money until I proved KYC. Anyway, I sent all the documents and the second part of it has not yet been verified. But recently the withdrawals tab opened, only in crypto, but when I try to withdraw the platform does not let me choose the options to proceed with the withdrawal.

Dear lipecrixusagron,

Please note that using a 3rd party payment method in the casino (not your own) is strictly against the casino terms so if the casino would decide to void any balance from your account and close it, we can do basically nothing against it as you breached the terms.

Can you please advise since when is the verification ongoing?

Good morning.

In my wife's case, she did the rollover, I believe it was on the same day. Then he told me he didn't know how to withdraw and asked for help with the documents. So since then I've been trying to solve this problem. I guess just playing together and trying to work it out doesn't make me violate something, does it? 😕

Anyway, until then I know that no document we sent was accepted, because we still don't have a document for water, energy, etc.. only for deliveries like Avon, express, but, none of them worked so far. Lately I received an email saying that withdrawal releases after depositing. But she fears depositing something and continuing with the same problem.

Can you tell me if you only accept exactly, water bill, energy only? Because the others we sent have all the evident data.

Another point is that before the Loot Tab did not open, now it opens, but the second option that I believe is in crypto is "unselectable".

Note: all documents were directed with the name of the holder.

Dear lipecrixusagron,

To clarify as it is a little unclear for me - you submitted your complaint in your wife's name as she is the one who has issue with the casino? Do you have an account in the casino as well? Since when is the verification ongoing?

Please note that we are not the casino so I can't tell you which exact documents do the casino accepts.

Dear lipecrixusagron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.