HomeComplaintsSpin247 Casino - Player’s withdrawal has been delayed.

Spin247 Casino - Player’s withdrawal has been delayed.

Amount: R950

Spin247 Casino
Safety Index:Above average
Submitted: 19 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from South Africa is having difficulties receiving her funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Good day


I play the game on spin247 on the 10same day i try to withdraw my money and they state 3working day but still no money


I did send my ID, proof of address and bank details but still nothing


I want this to be sorted.

I will never play this again

Please advise on my withdraw

I want my money


Thank you

Public
Public
4 years ago

Dear Rhodine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that your documents were approved, and you successfully passed the KYC?

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristína

Private
Private
4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Thank you very much for your reply Rhodine. I would still recommend you waiting for a few more days, because collecting and processing all the necessary data might take some time.

If there isn't any progress within the next 7 days, we will intervene. In the meantime, I would like to ask you to keep me updated in case there is anything new. Thank you very much.

Public
Public
4 years ago

Hello Rhodine,

Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will close it. Looking forward to hearing from you.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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