The player from Germany is experiencing difficulties withdrawing No Deposit bonus winnings. Casino failed to respond.
Spin247 Casino - Player’s withdrawal has been delayed.
Black points: 7
Amount: €80
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
After registration, I applied for a payout on May 23 through free spins and the resulting winnings. In several chats I was congratulated and my € 80 win was confirmed .. since then I have been put off again and again and again and again and again there are new excuses .. I have successfully uploaded all the necessary documents but have been waiting for my € 80 payment
Automatic translation:
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4 years ago
Dear Jones,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds in to your account? Do I understand it correctly that you have accumulated your winnings from a No Deposit bonus? Was your account verified successfully? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello...
Yes, my account has been successfully verified. This was also confirmed to me in the chat several times.
No, I have not yet deposited at this casino.
I earned the balance through winnings from free spins without making a deposit.
I originally requested a payment of € 200. In several chats I was informed that the maximum withdrawal amount from free games without deposit was € 80.
I was then congratulated several times and the payment was confirmed.
Edited
Automatic translation:
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4 years ago
Thank you very much Jones for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Jones,
I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Please, can you specify why this player can’t withdraw his winnings?
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4 years ago
We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
