The player from Germany is experiencing difficulties withdrawing No Deposit bonus winnings. Casino failed to respond.
Spin247 Casino - Player’s withdrawal has been delayed.
Black points: 7
Amount: €80
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Spin247 Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
After registration, I applied for a payout on May 23 through free spins and the resulting winnings. In several chats I was congratulated and my € 80 win was confirmed .. since then I have been put off again and again and again and again and again there are new excuses .. I have successfully uploaded all the necessary documents but have been waiting for my € 80 payment
Automatic translation:
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4 years ago
Dear Jones,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds in to your account? Do I understand it correctly that you have accumulated your winnings from a No Deposit bonus? Was your account verified successfully? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello...
Yes, my account has been successfully verified. This was also confirmed to me in the chat several times.
No, I have not yet deposited at this casino.
I earned the balance through winnings from free spins without making a deposit.
I originally requested a payment of € 200. In several chats I was informed that the maximum withdrawal amount from free games without deposit was € 80.
I was then congratulated several times and the payment was confirmed.
Edited
Automatic translation:
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4 years ago
Thank you very much Jones for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Jones,
I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Please, can you specify why this player can’t withdraw his winnings?
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4 years ago
We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
