Spin247 Casino - Player cannot withdraw her money.

Bank transfer only for payment. R Correct data nevertheless error messages. Screenshots created. Mails written and chatted 100 times and explained. Documents bank emailed. Zero answer. Payment is not possible!

Dear Bettina, 

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. Would you be so kind and post here some of the screenshots you mentioned, if possible? I would like to know what kind or error message you are receiving. Also, I would like to know if the casino confirmed that your account has been verified.

Thank you in advance for your reply.

Best regards,

Kristina

Hello Bettina,

Thank you for your email. I checked all photographs you sent, but I don't see any screenshot of the error message you were talking about. Also, I would like to ask you again, if your account has been fully verified after you sent required documents. Did the casino approved your documents, please?

Hello Bettina, 

I contacted the casino. I asked them to participate in resolving your complaint and they refused to communicate with me or via our website.

I am very sorry, but if the casino doesn't want to cooperate, we won't be able to help you.

Therefore I am forced to close this complaint as 'unresolved', but the casino can reopen the complaint anytime.

I hope you won't come across a problem like this again.